Terms and Conditions | How we work

The Design Process

Indecisive on design

Don’t worry – we all are! As creatives we understand that you sometimes change your mind. This includes, minor text edits, replacement of full paragraphs of text and image replacement.

Please note, this does not include any restructure to your site e.g. custom designed headers and banners, major layout change, custom designed borders and backgrounds.


Whitstable Design maintains copyright on the material – images, text that they produce – but you are free to use them and protect them as your trading symbols in perpetuity.


We will provide you with an invoice detailing all services, including hosting, photo rights useage, email setup time, and plugins if applicable.


All projects are planned to an agreed schedule. Non-adherence to this schedule by the Client may result in compromising final delivery deadlines. If this is likely to occur, the Company will advise the Client as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.

Whilst every effort will be made to achieve agreed delivery, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Company’s control.


In good faith, Whitstable Design would hold any supplied files, originals and materials for a period of up to 12 months. Resumption of works on the project would be completed according to the original schedule of costs so long as the project specification remained unaltered.

All creative work produced and devised during a project(s), creative, digital, software files and related correspondence remain the property – physically, intellectually and in copyright, of the Company until full payment has been made on the Client’s account, and all project costs have been cleared.

Once final proofs/materials have been signed off, the Company cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.

The Company cannot guarantee the Client exclusivity of any marketing concept, strategy, design or other intellectual property provided. Therefore the Company will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party’s copyright protected or registered trademark or brand, identity, strapline, colour usage, image style and content, product or otherwise.

It remains the Client’s responsibility to seek copyright protection if desired for any creative/intellectual property provided to the Client by the Company.

Support Availability

Our aim is to ensure that your site is online and looking good 24/7, and one of us is available every weekday.

The Client is agreeing fully to the Company’s trading Terms and Conditions by commissioning our services

Browser Support

All websites will be supported and cross tested in the following browsers: